Old Quarry Ocean Adventures Your Adventure Starts Here
Weddings with Old QuarryNigh Duck Special Boat Tours
Old Quarry BunkhouseHike and Paddle Marshall Island
Wings, Waves, Woods Birding FestivalDaily Boat Trips
Sea Kayak SchoolKayaks For Sale
Kayak and Camp at Old Quarry Ocean Adventures

Maine Association of Sea Kayaking Guides and InstructorsMaine Professional Guides Association
2006 Maine Tourism Award for Sustainable Tourism

Policies


Old Quarry Ocean Adventures, Inc.



•Reservation Policy  •Cancellation Policy  •Waiver & Release Form  •Medical Form


Reservation Policy



Bunkhouse, Campground, Equipment


We prefer payment in full by check, unless the total amount exceeds $100.00 for all rental equipment and all bunkhouse and campground reservations. If it exceeds that amount, then the deposit will be 50% (credit cards hold the reservation while we wait for your check). We will run your credit card if a balance is due the day before your arrival. For any additional purchases, cash is preferred. We do accept VISA, Mastercard & Discover. Some deposits are not refundable; see the Cancellation Policy below.

Reservations for equipment will be held until the specified sign out time unless you call to notify us otherwise. The deposit will be dealt with per the Cancellation Policy if you don't show up.

The renters of equipment or of the bunkhouse and campground will be charged for any repairs or replacement of damaged or lost equipment (including boat rentals). Bunkhouse renters will be charged the cost of repair to the bunkhouse for any damages. A cleaning fee will be assessed for returning dirty equipment.

Rates and Late Fees


Equipment: Overnight rental rates are based on a 24-hour period. Equipment may be picked up between 7:00 am and 7:00 pm any day of the week. No refunds will be made because of weather, equipment returned early, or equipment rented but not used. Equipment returned late will be charged the daily rate plus a $10.00 late fee for every day that it is late.

Minimum number of participants for multi-day trips


Overnight trips require a minimum number of people. If this minimum is not reached 21 days prior to departure date, you are notified and given the option of 2 more weeks of waiting, transfer, or cancellation. In case of cancellation, participants receive a full refund.


Cancellation Policy



If a customer needs to cancel before arrival:


Campground, bunkhouse, kayak and charterboat trips, overnight camping trips, functions, boat and equipment rentals
Full refunds will be given for cancellations made by a customer at least 21 days prior to arrival date less a 15% processing fee or $30, whichever is greater. If you cancel within the 21 days you will lose your entire amount paid.

If a customer wants to cancel because of the weather:


Campground, bunkhouse, kayak and charterboat trips, overnight camping trips, functions, boat and equipment rentals
Rain, fog, windy conditions and cold weather do not necessarily constitute a reason for cancellation or rescheduling. However, dangerous conditions such as high winds and/or lightning/thunder storms do constitute a reason for cancellation and may be fully refunded less the processing fee. Conditions will be determined dangerous at the discretion of Old Quarry Ocean Adventures, Inc. as they pertain to refunds.

There will be no refunds for deposits given for holidays:


Christmas, New Years, Memorial Weekend, July 4th, Labor Day, and Columbus Day. There are no refunds for early departures or early returns. See below.

Early Departure or Early Returns


Campground, bunkhouse, parking lot, rental equipment:
No refunds (including exchanges for merchandise in the store in lieu of a refund) are given to: Early Departure from camp site or bunkhouse; Early Departure from parking lot; Early Returns of rental equipment.

Rescheduling


Charter Boat Trips, Kayak Trips, Functions, & Rentals:
In the event of a cancellation made by Old Quarry Ocean Adventures, Inc., best efforts will be made to reschedule. Old Quarry Ocean Adventures, Inc. reserves the right to cancel or reschedule any reservation at any time due to unforeseen or extenuating circumstances. Refunds for unforeseen or extenuating circumstances may be given at the discretion of Old Quarry Ocean Adventures, Inc. Customers can reschedule as long as Old Quarry Ocean Adventures, Inc. can accommodate the new reservation. Deposits will be credited to the new reservation. There is no fee for rescheduling.
Customer Reschedules :
If the customer wants to reschedule a rental (kayak, canoe, sailboat, bike, etc.), a boat trip, kayak trip, campsite, bunkhouse rental or function and we are able to accommodate them, a 1-week notice is required or they will lose their deposit.

Old Quarry Cancellations


When Old Quarry cancels a program, kayak or boat trip, class, lesson, or anything else we will refund the full deposit amount. If you are coming a significant distance for an event such as a lighthouse or puffin trip, please understand that trips can be cancelled due to unforeseen circumstances including bad weather, mechanical problems, and lack of sufficient participants. You must call before you leave for your trip to confirm. Unfortunately, we can't always know even right up to the scheduled activity time if the trip is a go or not due to all of the above possibilities. We stand behind our products/services and will do our best to make your trip happen - we want to keep our customers happy and coming back. Communication is essential before a trip. We require your cell phone number and the name of the place that you are staying. ALWAYS CALL US TO CONFIRM.

Gift Certificates


No Cash Refunds
Gift Certificates are not redeemable for cash by the customer.


Waiver and Release



You will be asked to read and sign the Waiver and Release Form upon arrival. You may print out the form and bring it with you to save time when you arrive at Old Quarry Ocean Adventures, Inc.

Waiver and Release Form*

*Requires Acrobat® Reader®


Medical Form



Medical information is required of all participants in a guided kayak trip, which is kept confidential by the Old Quarry staff. Your guide can offer you the best possible experience only if they know about any pertinent medical history. You'll be asked to fill out a Medical Form upon arrival, or you may print out the form and bring it with you to save time when you arrive at Old Quarry Ocean Adventures, Inc.

Medical Form*

*Requires Acrobat® Reader®


©2000-2014 Old Quarry Ocean Adventures, Inc.